Support-Focused
Emotionally Fluent
Operationally Attuned

Purpose-Driven

Solutions.

Supporting customer experience, onboarding, and tech adoption inside thoughtful teams.

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View Resume

Explore Process

Support Teams
Navigate more complexity than ever.
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scattered systems
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evolving AI tools
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higher user expectations
with limited time to get it right

And that's where I come in!

Systems Change. People Don’t.

Support that builds trust & reduces the strain of change
Helping people move through change with less friction, more clarity, and support they can actually feel.
onboarding
Adoption
Enablement
Guidance
Translation

Focused On

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    Supporting adoption across internal teams and customer touchpoints.
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    Helping organizations use AI with discernment and human clarity.
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    Elevating CX through training, content, and systems that reduce churn—not just respond to it.
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    Creating the connective tissue between product, people, and process.
But that's just scratching the surface. Check out what I bring to a team.

Dont take my word for it. TakeTheirs

Jamie consistently excels at transforming challenges into actionable solutions with precision and insight. Her ability to blend creativity with a strong attention to detail makes her a valuable asset on every project, always delivering results while supporting the overall process with care and dedication.
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Mike Caffey
Owner of Family Dynasty
I've always found her communication to be incredibly effective. She manages to convey complex technical ideas in a way that is both clear and accessible. Her dedication to client support and her ability to follow through on tasks have always been impressive.
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Nick Mears
Owner of Caprock Business Sonsulting & Solo Rocket
Jamie held a lot—projects, pressure, people—and made it look effortless. She created clarity where there was none, kept momentum steady, and made sure everyone around her felt supported and capable.
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Mandi Applegate
Family Dynasty Advisors

    The GUIDE

    Whether easing platform adoption or helping teams use AI with more confidence, the focus is onboarding that feels intuitive—and learning that lasts. That means translating complexity into simple, actionable steps that build clarity and reduce overwhelm.

    The TRANSLATOR

    Clear communication doesn’t happen by accident. It’s shaped through translation, intention, and trust. This work turns technical language into shared understanding, aligns stakeholders before confusion takes hold, and helps complex systems feel coherent and usable.

    The ADVOCATE

    Support is more than responsiveness. It’s relational awareness. By tracking the quiet indicators of disconnect and bringing care to the right conversations, advocacy becomes a bridge between short-term strain and long-term trust.

    The INTEGRATOR

    Good systems feel seamless. This lens turns scattered tools and automation into workflows that actually reduce strain. From AI features to Airtable frameworks, integration works best when it makes support simpler, faster, and easier to trust.

    The BUILDER

    Strong support depends on the systems behind it. Knowledge bases, enablement docs, resource hubs, and workflows keep teams steady when things grow or shift. The goal is always the same: make support easier to give and better to receive.

    I don’t lead with disruption. I act with discernment.
    And I stay until things are steady.

    My Approach

    Career Alignment

    Skills & Tools

    Are you looking for a partner? LET'S CHAT